Customer Service

Contact Us:

Phone: (603) 458-6481

You’ll find us at 11 Rockingham Road in Windham, NH, less than 2 miles from Interstate 93. Please see our Visit Us page for a map and store hours.

Shipping Policies:

ABC RC & Hobbies ships to all 50 States as well Puerto Rico, Virgin Islands, and all APO/FPO addresses.

Some restrictions apply based on destination.

Shipping charges are calculated at the time of checkout. Rates are subject to change at the discretion of the shipping carrier and ABC RC & Hobbies as necessary. ABC RC & Hobbies selects and may change default shipping carriers at any time with or without notice

Oversize Packages:

Oversize packages will not ship 2 Day, Overnight or Saturday Delivery. For shipments to Puerto Rico, please call for a shipping quote.

Return Policies:

We will gladly accept your return or exchange of unopened merchandise, in re-sellable condition, within 2 weeks (14) days of the original delivery or pick up date after we issue the required RA (return authorization) number. Due to restrictions placed upon us by product manufacturers, once an item is opened, all issues/questions regarding defective items, product inquiries and product warranties are handled directly by the manufacturer of the item in question. We will be more than happy to assist you contacting the manufacturer.

We will give you the option to return the item by coming into the store or by mail. If you choose to return your item to the store, you must bring your packing list or receipt and your photo ID. If you choose to mail your item you will need a Returns Material Authorization number from us. To obtain an RMA number, please contact the store via email or phone. At that time, we will agree upon what course of action will best satisfy your needs. You may choose between an exchange of a like item or refund. If you choose a refund, ABC RC & Hobbies  reserves the right to charge a 15% restocking fee and the shipping cost to return the item will not be reimbursed. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. We will pay the return shipping only if the return is a result of our error.

If there is an issue regarding damage due to shipping, please contact the store. If you are missing parts, please call the store to request the parts instead of returning the entire order.

Privacy Policies:

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

You can freely access much of our website without providing any personal information. Certain areas of our website, for example purchasing products, entering contests, filling out surveys, and receiving newsletters, emails or other promotional information from us, require that you submit some personal information. We do not collect any personal information without your knowledge! We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience.

Your information is never sold or distributed.

What Information Do We Collect?

We only collect information that we need to fulfill your order. This includes your:
Billing Address
Shipping Address
Telephone Number
E-mail Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage:

Only your order data billing, shipping, and order content data is stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information:

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Terms, Conditions, & Liability

Except as specifically stated on this website, to the fullest extent permitted at law, neither ABC RC & Hobbies, LLC nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
ABC RC & Hobbies, LLC and its agents are not responsible for errors and omissions on this site.

Price or Description Changes:

All information, prices, pictures and descriptions on this site are subject to change. ABC RC & Hobbies, LLC disclaims all responsibility and liability unintentional errors. In the event of such errors on our site or in our publications, ABC RC & Hobbies reserves the right to cancel or refuse orders at our sole discretion. Please contact ABC RC & Hobbies immediately if you become aware of any errors or discrepancies.

Site Policies, Modification:

Please review our other policies, such as Privacy and Security, posted on this site. These policies also govern your visit to ABC RC & Hobbies website. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.